FAQ’s
A: You can call us at any time (908 – 273-8901). We will service your water damage needs 24 hours a day, 7 days a week, and 365 days a year. We are here to help you at any time.
A: The work is being done by qualified and experienced technicians. We are IICRC certified and we also have a year-round Safety Services Program that trains our employees on safety practices needed for the customers and themselves while working.
A: We work with Federal Business Center, Mack Cali Real Estate, PNC Bank, Valley National Bank, Hilton, New Jersey Natural Gas to name a few.
A: The best way to keep water from becoming a major problem is to prepare your property before the damage occurs. One thing you should be sure to know is how to cut-off the power in your home in case of a flood. Water and electricity are a deadly combination.
A: Some of these signs include peeling paint and wallpaper, splotches of mold, moisture and condensation, a musty smell and moisture in your carpet or other flooring.
A: Water damage can come from many sources. Some of these water sources include: hurricanes, storms, leaking pipes and malfunctioning washing machines and heaters. Water damage can also occur as a result of leaks in your roofing, siding and from defective gutters which will cause water to pool around your property and potentially leak into your basement.
A: During a flood cleanup, the indoor air quality in your home or office is extremely important. Standing water and wet materials are a breeding ground for microorganisms, such as viruses, bacteria, and mold. If not cleaned properly, water affected areas can continue to damage your home or building long after the flood. Failure to remove contaminated materials and to reduce moisture and humidity can present serious long-term health risks..
A: Several steps are taken to remove water from your property in the event of a flood, hurricane, or other water related damage. First, the water will be extracted from the property. Once the water is removed, a de-humidification process will begin to dry the wet areas. Other processes involved with water damage restoration include wet carpet and upholstery restoration, odor control, mold remediation, and wood floor restoration.
A: If your wooden floors have been affected by water damage, it is important that they are dried immediately. Wooden floors can be salvaged by using an Inject dry system that removes moisture directly from the inside of the floor, providing faster drying time, with the least amount of damage. We have successfully restored valuable wood floors in many homes and buildings, however you must act fast, the longer you wait to dry wooden floors, the harder it gets to restore them back to normal. If the damage is too severe, the flooring may have to be removed and re-laid.
A: Our certified water damage restoration experts are trained to determine the severity of the damage and whether your carpets or furniture can be restored. Water damage to upholstery or carpets, caused by “black water”, must be immediately discarded. Carpet and upholstery restoration should only be considered when the water damage is caused by clean water or by “unsanitary” water (water that is only slightly contaminated, such as dirty dishwater or contaminated toilet water overflows). Whatever the type of water damage, the wet padding underneath carpeting must be discarded because it is impossible to clean. The key to restoring wet carpets or upholstery is to eliminate the moisture immediately. The faster your furniture is professionally cleaned and extracted the better condition they will be in after they are treated.
A: Sewage backflows are serious health threats to humans indoors. Children, pregnant women, the elderly, and people with chronic respiratory problems or weak immune systems are more vulnerable to health risks and must avoid sewage-contaminated locations until after the water cleanup is completed.
A: Many molds can cause health issues. Molds produce allergens, irritants and, sometimes, toxins that may cause adverse reactions in humans. A reaction to mold depends on how much a person is exposed to, the age of the person and the person’s sensitivities or allergies. Molds produce toxins called mycotoxins. When people are exposed to high levels of mold mycotoxins they may suffer toxic effects, including fatigue, nausea, headaches, and irritation to the lungs and eyes.
A: Musty odors, peeling paints, damp walls, and black or white specks on walls are usually good indicators of mold presence. Mold can be found growing along walls where warm moist air condenses on cooler wall surfaces, such as inside cold exterior walls, behind dressers, headboards, and in closets where articles are stored against walls. Mold often grows in rooms with both high water usage and humidity, such as kitchens, bathrooms, laundry rooms, and basements. If you notice mold or know of water damaged areas in your home, it is time to take action to control its growth. Even dry, dead mold can cause health problems.
A: Our carpet cleaning method is the bonnet cleaning system. Bonnet cleaning uses rotary machines with absorbent pads that remove absorbs soils. This system shortens drying time and reduces the likelihood of browning reoccurring spots and wicking associated with wetter cleaning methods. This has proven very effective especially on low-nap commercial carpet. Our cleaning technicians use special drive pad holders that have a ring of brushes around the perimeter to gently agitate the carpet fiber and loosen soil. State of the art cleaning agents are non-residual, quick drying, solvent systems which leave absolutely no detergent residue in the carpet to minimize the chances of re-soiling. They are also designed to remove most spots, and spills experienced in commercial and residential buildings.